Job Description
Join our dynamic team in Charlotte with immediate hire opportunities! We're seeking passionate Customer Service Specialists for walk-in interviews starting this week. Enjoy competitive pay, comprehensive benefits, and career growth in a supportive environment. No experience necessary – we provide paid training! Apply today and start your new career tomorrow.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM system with precision
- Collaborate with cross-functional teams to enhance service
- Meet/exceed performance metrics for resolution time
- Train new hires on service protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and empathy skills
- Ability to multitask in fast-paced settings
- Basic computer proficiency (MS Office, CRM)
- Positive attitude and problem-solving mindset
- Reliable transportation for on-site shifts