Job Description
Join MetroConnect Solutions' dynamic team in Dallas, TX! We're seeking motivated Customer Service Specialists for immediate full-time roles. Enjoy competitive pay, comprehensive benefits, and a fast-paced environment where your skills make an impact. No experience required – we provide full training to launch your career. Apply now and start your journey with us!
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital communications
- Resolve customer inquiries regarding products, services, and billing
- Maintain detailed customer records in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction
- Participate in ongoing product training programs
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset