Job Description
Join Austin's fastest-growing tech startup as an Entry Level Customer Service Specialist! We're seeking passionate individuals to become the voice of our innovative platform while launching their careers in Austin's thriving tech ecosystem. Enjoy competitive pay, comprehensive benefits, and mentorship from industry leaders in a dynamic downtown workspace. Perfect for recent graduates or career changers looking to grow with us!
Responsibilities
- Delocate exceptional customer support via phone, email, and chat channels
- Resolve technical issues and troubleshoot software inquiries
- Document interactions and maintain accurate case records
- Collaborate with product teams to improve user experience
- Participate in ongoing training programs to master product knowledge
- Contribute to team performance metrics and service quality initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and typing proficiency (40+ WPM)
- Strong problem-solving and active listening skills
- Ability to thrive in fast-paced, team-oriented environments
- Customer service or retail experience a plus
- Must be authorized to work in the United States