Job Description
Start your career TODAY in sunny Miami! We're hiring passionate Customer Service Specialists for immediate full-time positions at our vibrant downtown office. Join a dynamic team where your skills make an immediate impact. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No delays – begin your new journey as early as next week!
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Identify opportunities for process improvements
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Strong verbal communication skills with clear articulation
- Proficiency in CRM software (Salesforce, Zendesk)
- Ability to multitask in fast-paced setting
- Spanish fluency highly valued for diverse clientele
- Flexibility to work rotating weekends/holidays
- Positive attitude and problem-solving mindset