Job Description
Immediate opportunity for energetic individuals in Arlington, VA! Join our award-winning team at Pacific Northwest Solutions as a Customer Service Specialist. We're hosting walk-in interviews this week for motivated candidates ready to start immediately. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Northern Virginia.
Why join us? • Same-day hiring decisions • Paid training program • Career advancement opportunities • Modern office with flexible scheduling • Team-focused culture with recognition programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and support teams to ensure seamless service
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude with commitment to exceptional service
- Must pass background check and drug screening