Job Description
Join our dynamic team at TechSolutions Inc. and start your career immediately! We're seeking a highly motivated IT Support Specialist to join our Seattle headquarters. This is an urgent opening with same-week onboarding for qualified candidates. You'll be the go-to technical expert for our growing team, ensuring seamless operations and delivering exceptional user experiences. Our fast-paced environment offers rapid growth opportunities and competitive benefits. Apply now to begin your journey with us!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues across 500+ employees
- Deploy and manage Windows/macOS systems, mobile devices, and cloud infrastructure
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Implement cybersecurity best practices and enforce compliance policies
- Support office AV systems and video conferencing setups
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent technical training
- Proficiency in Active Directory, Office 365, and Intune management
- Strong troubleshooting skills for network connectivity issues
- Experience with ServiceNow or similar ticketing systems
- Excellent written/verbal communication abilities
- Ability to prioritize tasks in high-pressure situations
- Valid Washington driver's license (occasional site visits required)