Job Description
Join Our Sacramento Team Today! Immediate Hire Positions Available!
InnovateTech Solutions is seeking motivated Tech Support Specialists to join our dynamic team in Sacramento. If you're ready to jumpstart your career with a forward-thinking company offering competitive benefits and growth opportunities, apply now! We're looking for tech-savvy individuals who thrive in fast-paced environments and excel at solving complex problems.
Why Join Us?
• Competitive salary + performance bonuses
• Comprehensive health benefits (Day 1!)
• Flexible work arrangements
• Cutting-edge tech training programs
• Collaborative team culture
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide remote and on-site technical support via ticketing systems
- Document troubleshooting steps and maintain knowledge base articles
- Collaborate with IT teams to implement system upgrades
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
- Support cybersecurity protocols and data protection measures
Qualifications
- 2+ years of technical support experience (Help Desk/Field Tech)
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Strong problem-solving and communication skills
- Ability to work independently and manage multiple priorities
- Valid California driver's license (for occasional on-site visits)
- Experience with ServiceNow or similar ticketing systems preferred