Job Description
Ready to Start Immediately? Join Our High-Impact Team in Philadelphia!
We are currently seeking a proactive Technical Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued clients, ensuring they receive top-tier technical assistance. We value talent and efficiency, offering a pathway for immediate employment for candidates ready to hit the ground running.
What You Will Do:
- Provide expert technical troubleshooting and customer support via phone, email, and remote desktop.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Document all technical interactions and resolutions in our CRM system to ensure continuity.
- Collaborate with the engineering team to escalate complex issues and provide feedback.
- Maintain up-to-date knowledge of our product suite to provide accurate guidance.
Why Apply:
- Immediate Start: Onboard this week and begin working.
- Competitive Compensation: Earn between $55,000 and $70,000 depending on experience.
- Growth Opportunities: Clear internal pathways for career advancement.
Responsibilities
- Deliver exceptional customer service by diagnosing and resolving technical issues promptly.
- Manage a high volume of support tickets while maintaining accuracy and speed.
- Provide step-by-step technical guidance to non-technical users.
- Conduct quality assurance checks on support provided to ensure client satisfaction.
- Identify trends in customer issues and suggest process improvements.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Strong problem-solving skills with the ability to troubleshoot under pressure.
- Excellent verbal and written communication skills.
- Familiarity with Windows and Mac operating systems.
- Ability to work independently with a high degree of autonomy.