Job Description
Are you a problem solver looking for immediate hire jobs in Columbus, OH? Apex Digital Solutions is seeking a skilled Technical Support Specialist to join our growing team. We offer a modern work environment, competitive benefits, and the chance to work with cutting-edge technology.
We are looking for a proactive individual who can provide exceptional customer service and technical expertise. If you are ready to accelerate your career today, apply now!
Responsibilities
- Provide Tier 2 technical support via phone, email, and chat for our clients.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Maintain accurate records of all support tickets and resolutions in the CRM system.
- Collaborate with the engineering team to escalate complex issues and suggest improvements.
- Conduct remote sessions to guide users through technical solutions.
- Stay updated on the latest industry trends and product knowledge.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- 1-3 years of experience in technical support or customer service.
- Strong knowledge of Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Problem-solving mindset with a focus on customer satisfaction.