Job Description
Join our dynamic team with immediate hire opportunities! We're hosting walk-in interviews for motivated Customer Service Representatives in New York City. No appointment needed – just bring your resume and passion for helping others. Benefits include: competitive pay, health insurance, paid training, and career advancement opportunities.
Why Apply Today?
- Start work immediately – no waiting period
- Comprehensive onboarding program
- Modern downtown office with flexible hours
- Referral bonuses for team members
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update CRM systems with accurate customer information
- Collaborate with sales and support teams to ensure seamless service
- Meet daily performance metrics (response time, resolution rate)
- Identify upsell opportunities during customer interactions
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends