Job Description
Join our dynamic team at TechFlow Solutions and start your career immediately! We're seeking a Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base in Atlanta and Virginia. This is your chance to make an immediate impact in a fast-paced environment while advancing your expertise in cutting-edge technologies.
As a key member of our IT division, you'll troubleshoot complex systems, implement security protocols, and drive digital transformation initiatives. We offer comprehensive benefits, flexible work arrangements, and clear pathways for professional growth. Don't miss this opportunity to join an industry leader where your skills are valued and your career is prioritized.
Responsibilities
- Provide advanced technical support for hardware, software, and network infrastructure
- Implement and maintain cybersecurity measures to protect sensitive data
- Collaborate with cross-functional teams to deploy new technology solutions
- Document technical procedures and create comprehensive knowledge base articles
- Monitor system performance and proactively address potential issues
- Train end-users on new software and technology best practices
- Manage vendor relationships and coordinate third-party service providers
- Lead disaster recovery planning and system backup protocols
Qualifications
- Bachelor's degree in Computer Science, IT, or related field (or equivalent experience)
- 5+ years of progressive IT support experience with enterprise systems
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Strong diagnostic and problem-solving abilities with complex technical issues
- Experience with ITIL framework and service desk operations
- Excellent communication skills with ability to translate technical concepts
- Valid Georgia driver's license for occasional client site visits