Job Description
Join TechSolutions Inc.'s dynamic team as an IT Support Specialist! We're hiring immediately for a full-time position in New York. As a key member of our tech division, you'll provide critical infrastructure support to our growing client base. This is your chance to launch or accelerate your career in a fast-paced environment with competitive compensation and growth opportunities. Apply now and start your journey with us!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and resolve service tickets using ITSM tools like ServiceNow
- Deploy and configure cloud solutions including Microsoft Azure and AWS
- Collaborate with cross-functional teams to implement security protocols
- Document technical procedures and maintain knowledge base articles
- Conduct periodic system audits and performance optimization
Qualifications
- 3+ years of experience in IT support or systems administration
- CompTIA Security+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and VMWare
- Strong troubleshooting skills with network diagnostics tools
- Experience with ticketing systems and ITIL best practices
- Bachelor's degree in Computer Science or related field preferred