Job Description
We are currently seeking a highly skilled IT Support Specialist to join our rapidly growing team in Chicago. If you are looking for an immediate hire opportunity with a top-tier company, we want to hear from you.
At Apex Tech Solutions, we pride ourselves on delivering exceptional technical support to our diverse clientele. As an IT Support Specialist, you will be the first line of defense for our employees, ensuring seamless technological operations. We offer a competitive salary, comprehensive benefits, and a collaborative work environment.
Key Benefits:
- Immediate Start: Onboard and begin contributing within two weeks.
- Competitive Compensation: $55,000 - $75,000 DOE.
- Professional Development: Ongoing training and certification support.
Don't miss this chance to advance your career in a stable, high-demand field. Apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via phone and remote access.
- Install, configure, and maintain end-user devices, including laptops, printers, and mobile phones.
- Manage user accounts, permissions, and security protocols within Active Directory.
- Collaborate with the network engineering team to troubleshoot connectivity and server issues.
- Document technical incidents, resolutions, and standard operating procedures in the knowledge base.
- Perform regular system updates and patch management to ensure security compliance.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Certification such as CompTIA A+, Network+, or Microsoft Certified Professional is a plus.
- 1-3 years of experience in IT support or a help desk environment.
- Strong working knowledge of Microsoft Windows, Office Suite, and troubleshooting methodologies.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.