Job Description
Are you ready to take your technical career to the next level?
We are seeking a dedicated IT Support Specialist to join our growing team in Chicago, Illinois. If you are looking for local jobs with competitive pay and a supportive environment, this is the perfect opportunity for you. We pride ourselves on offering weekly pay and a culture that values technical expertise and customer service.
As part of our dynamic workforce, you will play a crucial role in maintaining our technological infrastructure and ensuring our employees have the tools they need to succeed. We are committed to hiring talent from the local community and providing a pathway to long-term professional growth.
Responsibilities
- Troubleshoot and resolve: Diagnose and fix hardware and software issues for end-users in a timely manner.
- System Management: Monitor network performance and manage system backups to ensure data integrity.
- Help Desk Support: Provide exceptional technical support via phone, email, and in-person to our staff.
- Hardware Installation: Set up new workstations and peripherals for new hires and office expansions.
- Security Compliance: Assist in maintaining security protocols and user access controls.
- Documentation: Maintain accurate records of technical issues and resolutions in our ticketing system.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent experience.
- Certifications: CompTIA A+ or Network+ certification is preferred.
- Technical Skills: Proficiency in Windows and macOS operating systems, as well as common office software.
- Communication: Strong verbal and written communication skills to interact with diverse teams.
- Problem Solving: Ability to troubleshoot complex technical problems under pressure.
- Availability: Must be available to work onsite in Chicago, IL.