Job Description
Are you a tech-savvy professional looking for the best local jobs in San Antonio?
We are currently seeking a highly motivated IT Support Specialist to join our dynamic team. In this role, you will be the first line of defense for our employees' technical needs, ensuring our business operations run seamlessly.
Why Apply?
- Competitive Pay: Salary ranging from $55k to $75k depending on experience.
- Great Benefits: Health, dental, vision, and 401(k) matching.
- Professional Growth: Opportunities for certification reimbursement and career advancement.
- Modern Environment: Work with the latest technology in a collaborative setting.
If you are ready to take your career to the next level in the Alamo City, we want to hear from you!
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Install, configure, and troubleshoot desktops, laptops, and mobile devices.
- Manage user accounts, permissions, and Active Directory services.
- Monitor network performance and respond to alerts to ensure system uptime.
- Assist in the deployment of software updates and security patches.
- Maintain accurate documentation of all technical procedures and incidents.
- Collaborate with senior IT staff to resolve complex technical challenges.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- CompTIA A+ or Network+ certification is preferred.
- Proven experience in Help Desk or IT Support roles.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate technical concepts clearly to non-technical staff.
- Must be authorized to work in the United States.