Job Description
Join a Top-Tier Team in NYC with Immediate Weekly Pay
Are you a tech-savvy problem solver looking for a stable career with weekly pay in the heart of New York City? Apex Technical Solutions is expanding our support team and is looking for an enthusiastic IT Support Specialist to join our elite roster.
We bridge the gap between complex technology and user-friendly solutions. In this role, you will be the first line of defense for our clients, ensuring their systems run smoothly while enjoying a competitive salary and the peace of mind of a bi-weekly payout.
Why Join Us?
- Weekly Payroll: Get paid on time, every time, directly to your bank account.
- Modern Tech Stack: Work with cutting-edge hardware and cloud solutions.
- Professional Growth: Clear pathways to Senior Engineer and Management roles.
Key Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access.
- Diagnose and resolve hardware and software issues for end-users in a fast-paced environment.
- Manage user accounts, permissions, and security protocols.
- Conduct regular system maintenance and perform software updates.
- Document all technical issues and resolutions in our CRM system.
- Collaborate with the Network Engineering team to improve infrastructure stability.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, IT, or related field.
- 1-3 years of professional IT support experience preferred.
- Strong knowledge of Windows 10/11, Office 365, and Active Directory.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tickets efficiently.
- Must be authorized to work in the United States.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access.
- Diagnose and resolve hardware and software issues for end-users in a fast-paced environment.
- Manage user accounts, permissions, and security protocols.
- Conduct regular system maintenance and perform software updates.
- Document all technical issues and resolutions in our CRM system.
- Collaborate with the Network Engineering team to improve infrastructure stability.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, IT, or related field.
- 1-3 years of professional IT support experience preferred.
- Strong knowledge of Windows 10/11, Office 365, and Active Directory.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tickets efficiently.
- Must be authorized to work in the United States.