Job Description
Launch your tech career with InnovateTech Solutions! We're seeking motivated entry-level IT professionals to join our dynamic Phoenix team. As a Junior IT Support Specialist, you'll gain hands-on experience in enterprise environments while working with cutting-edge technology. Enjoy competitive compensation, comprehensive benefits, and clear career advancement paths in Arizona's thriving tech hub.
Responsibilities
- Provide first-level technical support for hardware/software issues across 150+ employees
- Manage helpdesk tickets using ServiceNow with 95% resolution SLA
- Deploy and configure Windows 10/11 workstations and mobile devices
- Assist with network infrastructure monitoring and basic troubleshooting
- Document IT procedures and create knowledge base articles
- Collaborate with senior engineers on system upgrades and projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service experience with strong problem-solving skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Proficiency with Microsoft Office 365 and remote desktop tools
- Ability to lift 30lbs for equipment installations
- Valid driver's license for occasional site visits