Job Description
Are you ready to kickstart your career in the tech industry? Memphis Tech Solutions is looking for a motivated Junior IT Support Specialist to join our dynamic team in Memphis, TN. We provide a supportive environment where entry-level professionals can grow their technical skills and make a real impact.
In this role, you will serve as the first point of contact for our employees, ensuring they have the technical support they need to succeed. If you are eager to learn and possess a passion for technology, we want to hear from you!
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the setup and configuration of workstations for new employees.
- Maintain accurate records of technical issues and resolutions in the ticketing system.
- Collaborate with the senior IT team to implement new software and security patches.
- Conduct basic hardware maintenance and inventory management.
Qualifications
- High school diploma or equivalent (Bachelor's degree in IT or related field is a plus).
- Familiarity with Microsoft Office Suite and basic operating systems.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Willingness to obtain relevant certifications (CompTIA A+ preferred).