Job Description
Are you eager to launch your career in the tech industry? TechHorizon Solutions is seeking a motivated Junior IT Support Specialist to join our dynamic team in San Antonio. We specialize in providing cutting-edge software solutions to businesses across the region. We value potential over experience, offering comprehensive on-the-job training to help you grow into a technical expert.
As a Junior Support Specialist, you will play a vital role in maintaining our client's IT infrastructure. You will work directly with our senior team to resolve technical issues, manage hardware, and ensure smooth operations. If you are a quick learner with a passion for technology and customer service, we want to meet you.
Why Join Us?
- Zero Experience Required: We provide full training for the right candidate.
- Growth Opportunities: Fast-track career progression within the tech sector.
- Modern Environment: Work with the latest technologies in a collaborative culture.
Responsibilities
- Assist in diagnosing and resolving hardware and software issues for internal staff and clients.
- Set up new computers, printers, and peripherals according to company standards.
- Log and track technical support tickets in our ticketing system accurately.
- Learn and apply knowledge of network basics and security protocols under supervision.
- Provide exceptional customer service to end-users regarding technical queries.
- Participate in regular training sessions to enhance technical skills and certifications.
Qualifications
- High School Diploma or GED is required.
- Basic computer literacy (MS Office, web browsing) is preferred.
- Strong desire to learn and a proactive attitude toward problem-solving.
- Excellent communication skills and the ability to explain technical concepts simply.
- Willingness to obtain relevant IT certifications (we support this financially).
- Ability to work flexible hours and occasional weekends if necessary.