Job Description
We are seeking a Junior IT Support Specialist to join our dynamic team in Las Vegas, NV. This is an immediate hire opportunity for a driven professional ready to accelerate their career in a fast-paced environment. You will be the first point of contact for our internal staff, ensuring seamless technology operations and top-tier user support.
Why Join Us?
- Immediate Start: Don't wait for months—join our team today.
- Modern Tech Stack: Work with cutting-edge tools and enterprise-level infrastructure.
- Competitive Compensation: Generous salary and benefits package.
Apply now to become a vital part of our IT department.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Diagnose and resolve network connectivity problems, printer malfunctions, and operating system errors.
- Manage and maintain the IT asset inventory, including laptops, monitors, and peripherals.
- Assist in the deployment of new workstations and software installations.
- Document all technical issues and resolutions in the Helpdesk ticketing system.
- Collaborate with senior engineers to improve IT processes and user satisfaction.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience).
- Strong understanding of Microsoft Windows and Office 365 suite.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Ability to work independently and prioritize tasks in a high-volume environment.
- Certifications such as CompTIA A+ are highly desirable.