Job Description
We are seeking a dedicated Junior Technical Support Specialist to join our growing team. This is an entry-level position perfect for individuals looking to kickstart their career in the IT industry. We provide comprehensive training and mentorship, so no prior experience is required—just a passion for technology and helping others.
As a member of our support team, you will be the first point of contact for our clients, ensuring their technical needs are met with precision and empathy. We are also open to remote candidates available in California.
Responsibilities
- Assist customers with hardware and software troubleshooting via phone and email.
- Log and track technical support tickets in our CRM system.
- Guide users through common technical issues and solutions.
- Collaborate with senior engineers to resolve complex customer problems.
- Stay updated on new product features and troubleshooting procedures.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Basic understanding of computers, operating systems, and internet navigation.
- Strong verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Reliable internet connection and a quiet workspace.