Job Description
Are you looking for hiring near me entry level jobs in Omaha, NE that offer real growth and stability? Nebula Systems is currently seeking a talented Junior Technical Support Specialist to join our dynamic team. This is a fantastic opportunity for recent graduates or career changers to launch a career in Information Technology.
As a Junior Technical Support Specialist, you will be the first point of contact for our clients, ensuring their technical needs are met efficiently and professionally. We pride ourselves on our collaborative culture and our commitment to employee development. If you have a knack for problem-solving and a passion for technology, we want to hear from you.
Why Join Nebula Systems?
- Competitive Salary: $45,000 - $55,000 starting base pay.
- Comprehensive Benefits: Medical, dental, and vision insurance starting day one.
- Career Growth: Clear path to Senior Support and Engineering roles.
- Modern Environment: Work in a state-of-the-art office in the heart of Omaha.
Responsibilities
- Provide Tier 1 technical support to customers via phone, email, and live chat.
- Diagnose and resolve hardware and software issues on desktops, laptops, and mobile devices.
- Manage and document all customer inquiries and ticket resolutions in our CRM system.
- Collaborate with senior engineers to escalate complex issues and learn advanced troubleshooting techniques.
- Assist in the deployment and maintenance of company software updates.
- Maintain a high level of customer satisfaction by providing clear, empathetic, and accurate communication.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Basic understanding of computer operating systems (Windows and macOS) and networking concepts.
- Strong customer service skills with the ability to remain calm under pressure.
- Excellent written and verbal communication skills.
- Willingness to learn new technologies and complete technical training programs.
- Reliable internet connection and home office setup if remote work is applicable.