Job Description
Are you looking to kickstart your career in technology? Apex Digital Solutions is currently hiring for an entry-level Junior Technical Support Specialist in Chicago. We are seeking motivated individuals who are eager to learn, solve problems, and provide exceptional service to our growing client base.
As part of our comprehensive training program, you will receive mentorship and hands-on experience with the latest tech stacks. Join a team that values innovation, collaboration, and professional development. We are committed to helping you grow from an entry-level role into a senior technical expert.
Responsibilities
- Provide first-level technical support via phone, email, and live chat.
- Troubleshoot hardware and software issues for end-users efficiently.
- Log and track all support tickets in our internal systems accurately.
- Communicate complex technical concepts to non-technical users clearly.
- Assist in maintaining software updates and security protocols.
- Collaborate with senior engineers to resolve escalated tickets.
Qualifications
- High school diploma or GED required; Bachelor’s degree in IT or related field is a plus.
- Familiarity with Windows, macOS, and basic networking concepts.
- Strong verbal and written communication skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Customer service mindset with a focus on satisfaction.
- Willingness to learn new technologies quickly.