Job Description
Launch Your Career in Technology with Apex Digital Solutions!
Are you looking for an entry-level opportunity in the booming tech industry? Apex Digital Solutions is currently hiring motivated individuals for our Technical Support team in Atlanta, Georgia. We are dedicated to providing world-class service and are looking for passionate candidates ready to grow into senior technical roles.
As a Junior Technical Support Specialist, you will be the first point of contact for our clients, ensuring their technical needs are met with precision and empathy. We offer comprehensive training, mentorship, and a clear pathway for career advancement.
Why Join Us?
- Competitive starting salary with annual performance reviews.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan (401k) with company match.
- Professional development budget for certifications.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware and software issues for clients via phone, email, and remote access tools.
- Customer Communication: Deliver exceptional customer service by clearly explaining technical solutions to non-technical users.
- Documentation: Accurately document all support tickets, resolutions, and customer interactions in our CRM system.
- System Monitoring: Assist in the monitoring of system performance and alerting the senior team of potential outages.
- Installation Support: Guide clients through the installation of necessary software updates and security patches.
- Team Collaboration: Work closely with senior engineers to learn best practices and improve internal processes.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Technical Basics: Familiarity with Windows, macOS, and basic networking concepts.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Problem Solving: Strong analytical skills and the ability to think critically under pressure.
- Availability: Must be willing to work flexible shifts, including evenings and weekends as needed.
- Tools: Proficiency in using web browsers and Microsoft Office Suite is essential.