Job Description
Are you a dedicated professional seeking a rewarding opportunity in a dynamic environment? Apex Support Solutions is currently hiring for a Night Shift Customer Experience Specialist in Virginia Beach, VA.
We pride ourselves on delivering exceptional service around the clock. As part of our elite night operations team, you will play a crucial role in ensuring our clients receive seamless support during the late hours. This is a fantastic opportunity to join a forward-thinking company with a commitment to employee growth and stability.
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00).
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Modern, fully equipped workspaces.
- Opportunities for career advancement.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat during the night shift.
- Resolve complex issues efficiently while maintaining a professional and empathetic demeanor.
- Document all interactions accurately in the CRM system.
- Collaborate with the day shift team to ensure continuity of service.
- Identify trends in customer feedback and suggest process improvements.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in customer service or technical support is preferred.
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Reliable internet connection and a quiet home office environment (if remote).
- Flexibility to work rotating night shifts (e.g., 10 PM - 6 AM).