Job Description
Are you looking for a rewarding career with a competitive pay rate and the flexibility of a night shift?
Apex Support Solutions is currently hiring for Night Shift Customer Service Representatives in Boston, MA. We are committed to providing exceptional support to our clients and are looking for individuals who are ready to start immediately.
This position offers the opportunity to work in a dynamic environment, with a schedule that works with your lifestyle. If you are located in or near Boston, MA, or surrounding areas including Pennsylvania, we want to hear from you.
Apex Support Solutions is currently hiring for Night Shift Customer Service Representatives in Boston, MA. We are committed to providing exceptional support to our clients and are looking for individuals who are ready to start immediately.
This position offers the opportunity to work in a dynamic environment, with a schedule that works with your lifestyle. If you are located in or near Boston, MA, or surrounding areas including Pennsylvania, we want to hear from you.
Responsibilities
- Handle inbound and outbound customer calls and emails during night shifts.
- Resolve customer inquiries and complaints efficiently and professionally.
- Accurately document all interactions and account updates in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to upsell products or services where appropriate.
- Maintain a high level of product knowledge to provide accurate assistance.
Qualifications
- High school diploma or equivalent.
- Previous customer service experience is preferred but not required for the right candidate.
- Excellent verbal and written communication skills.
- Ability to work a flexible schedule, including nights and weekends.
- Proficient with computers and basic software applications.
- Must be authorized to work in the United States.