Job Description
Are you looking for Night Shift Jobs in Miami, FL? Apex Global Solutions is currently hosting Walk-in Interviews for dedicated Customer Service Representatives to join our thriving team. We offer a competitive night shift differential and a dynamic work environment.
Join us in providing top-tier support to our clients. This is a fantastic opportunity for individuals seeking stability and growth in the heart of Florida.
Responsibilities
- Manage and resolve high-volume incoming customer inquiries via phone and email.
- Assist clients with product information, troubleshooting, and account management during evening hours.
- Enter and update customer data accurately into our CRM systems.
- Collaborate with the day shift team to ensure seamless workflow transitions.
- Document complex customer issues and escalate them to the appropriate departments.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, call centers, or retail is preferred.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Excellent verbal communication and active listening skills.
- Proficiency with basic computer applications and typing speed of 35+ WPM.
- Ability to work independently and maintain a positive attitude during off-hours.