Job Description
Are you looking for Night Shift Jobs in Seattle, WA? Join NorthStar Solutions and enjoy a unique work-life balance. As a Night Shift Customer Support Specialist, you will be the first point of contact for our clients during the evening hours. We offer a quiet, focused environment, free parking, and a competitive benefits package.
We are currently hiring for our 24/7 support center. If you thrive in a calm environment and excel at solving problems, we want to hear from you. This is an excellent opportunity for professionals looking for stability and growth.
Responsibilities
- Manage a high volume of incoming support tickets via email, chat, and phone during the night shift.
- Troubleshoot technical issues and provide step-by-step solutions to clients.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with the Day Shift team to ensure seamless handovers and unresolved issues are addressed.
- Maintain up-to-date knowledge of company products and software updates.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- 1-2 years of experience in customer support or technical helpdesk.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or similar).
- Strong computer literacy and troubleshooting skills.
- Excellent verbal and written communication skills in English.
- Ability to work independently with minimal supervision.