Job Description
Are you looking for a night shift job in Charlotte, NC that offers premium pay and a modern work environment? We are currently hiring a Night Shift Customer Support Specialist to join our elite team.
Join a company that values work-life balance and offers the flexibility of evening hours. Whether you are a night owl or simply prefer the quiet productivity of the evening shift, we have the perfect opportunity for you.
We provide a competitive benefits package, including health insurance, paid time off, and a dynamic team culture.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening hours.
- Diagnose and resolve technical issues for our clients efficiently.
- Document all interactions and solutions in our CRM system accurately.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Maintain a high level of knowledge regarding our products and services.
Qualifications
- High school diploma or equivalent required.
- 1+ years of experience in customer support or technical helpdesk.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong written and verbal communication skills.
- Must be available to work rotating night shifts.