Job Description
Join the Apex Team in San Jose, CA
Are you a dedicated professional seeking a stable opportunity with a modern tech company? Apex Operations Solutions is currently hiring for our Night Shift Customer Support team. We pride ourselves on delivering top-tier service to our clients and offer a comprehensive benefits package for our night crew.
As a Night Shift Specialist, you will be the bridge between our technical team and our clients, ensuring seamless operations during critical business hours. If you are looking for a career in San Jose with growth potential, apply today.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to customers via phone and email during the evening shift.
- Manage and resolve incoming support tickets efficiently within established service level agreements.
- Document customer interactions and technical issues in our CRM system accurately and thoroughly.
- Collaborate with the day-shift engineering team to escalate complex issues and ensure timely resolutions.
- Maintain a high level of product knowledge to provide accurate information and solutions.
- Adhere to all company policies and safety protocols while working in a 24/7 environment.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Previous experience in customer service or technical support preferred.
- Strong verbal and written communication skills in English.
- Ability to work independently and manage time effectively during night shifts.
- Basic computer proficiency and familiarity with CRM software.
- Must be willing to work flexible hours, including nights and weekends.