Job Description
Are you a dedicated professional looking for a stable Night Shift opportunity in the heart of Washington DC? We are currently seeking a detail-oriented Customer Support Specialist to join our growing team. This is a fantastic chance to work in a premium environment with immediate start availability.
Why Join Us?
- Immediate Start: Don't wait—join our team today.
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
- Shift Premium: Enjoy a higher rate for working during off-hours.
- Modern Facilities: Work in a state-of-the-art office located in downtown DC.
We are looking for someone who thrives in a fast-paced environment and can provide top-tier support to our clients during the night.
Responsibilities
- Provide exceptional customer service via phone, email, and chat during night hours.
- Resolve incoming inquiries regarding products, services, and account issues.
- Document all interactions and resolutions in our CRM system accurately and timely.
- Collaborate with day shift supervisors to ensure seamless issue resolution.
- Identify trends in customer issues and suggest process improvements.
- Maintain a high level of professionalism and confidentiality.
Qualifications
- High School Diploma or GED required; Bachelor’s degree preferred.
- Minimum of 1-2 years of experience in customer support or call center operations.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM) and rotating schedules.
- Reliable transportation is required for the onsite position.