Job Description
Join Our Elite Night Shift Team in Jacksonville, FL
Are you an experienced IT professional looking for a stable, high-impact role with a leading technology firm? Apex Technical Solutions is currently hiring a dedicated Night Shift IT Support Specialist to ensure our critical systems remain operational 24/7.
We are looking for a problem-solver who thrives in a fast-paced environment and can provide top-tier technical assistance to our internal staff during the evening hours. If you are ready to advance your career with a competitive salary and excellent benefits, we want to hear from you.
What You Will Do:
- Provide Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and prioritize incoming tickets using our ServiceNow ticketing system.
- Perform routine system monitoring and perform basic maintenance tasks.
- Assist in the deployment of new hardware and software updates.
- Document all incidents and resolutions accurately in our knowledge base.
- Collaborate with the day shift team to ensure seamless workflow continuity.
Qualifications:
- High School Diploma or GED required; Associate degree in Computer Science or related field preferred.
- Minimum of 2 years of experience in Help Desk or Technical Support.
- Must be legally authorized to work in the United States.
- Must be available to work rotating night shifts (e.g., 11:00 PM - 7:00 AM).
- Strong working knowledge of Windows 10/11, Active Directory, and Microsoft Office Suite.
- Excellent troubleshooting skills and customer service orientation.
- Ability to pass a background check and drug screen.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and prioritize incoming tickets using our ServiceNow ticketing system.
- Perform routine system monitoring and perform basic maintenance tasks.
- Assist in the deployment of new hardware and software updates.
- Document all incidents and resolutions accurately in our knowledge base.
- Collaborate with the day shift team to ensure seamless workflow continuity.
Qualifications
- High School Diploma or GED required; Associate degree in Computer Science or related field preferred.
- Minimum of 2 years of experience in Help Desk or Technical Support.
- Must be legally authorized to work in the United States.
- Must be available to work rotating night shifts (e.g., 11:00 PM - 7:00 AM).
- Strong working knowledge of Windows 10/11, Active Directory, and Microsoft Office Suite.
- Excellent troubleshooting skills and customer service orientation.
- Ability to pass a background check and drug screen.