Job Description
Start Your Career in Night Shift IT Support Today!
We are a leading technology solutions provider in Colorado Springs, CO, seeking a dedicated Night Shift IT Support Specialist to join our 24/7 operations team. If you are looking for a stable, high-growth opportunity with immediate availability, we want to hear from you. Our night shift role offers a unique chance to work independently while ensuring critical systems remain operational.
As part of our technical team, you will be the first point of contact for internal troubleshooting, server maintenance, and network support during the critical overnight hours. We value technical expertise, problem-solving skills, and a strong work ethic. Join us and enjoy competitive pay, comprehensive benefits, and a collaborative work environment.
Why Apply?
- Immediate Start: We are looking to fill this role immediately for the right candidate.
- Competitive Pay: $22 - $32/hr based on experience.
- Work-Life Balance: Full-time night shift schedule allows for a distinct work-life balance.
Responsibilities
- Monitor server performance and system health during night shift hours to ensure 99.9% uptime.
- Resolve incoming technical tickets, password resets, and hardware issues for remote and on-site staff.
- Perform routine backups, patch management, and security updates outside of business hours.
- Escalate complex incidents to the day shift supervisor or senior engineering team when necessary.
- Maintain accurate documentation of all technical issues and resolutions in the ticketing system.
- Assist in the deployment and configuration of new workstations and peripherals.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum 1-2 years of experience in IT Support, Help Desk, or Technical Support roles.
- Must be available to work the Night Shift (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Strong knowledge of Windows OS, Active Directory, and network troubleshooting protocols.
- Excellent written and verbal communication skills for remote support interactions.
- Ability to work independently with minimal supervision in a fast-paced environment.