Job Description
We are seeking a highly motivated Night Shift IT Support Specialist to join our rapidly growing team in Colorado Springs, CO. If you are looking for a position that offers a competitive night shift premium and the opportunity to start immediately, this is the perfect role for you. We provide a modern work environment with excellent benefits for our night crew.
In this role, you will be the first line of defense for our IT infrastructure, ensuring seamless operations while the rest of the world sleeps. We value reliability, technical expertise, and a customer-first approach.
Why Join Us?
- Immediate Start: Hiring immediately for the right candidate.
- Night Shift Premium: Earn more for working non-traditional hours.
- Modern Tech Stack: Work with the latest tools in IT support and cybersecurity.
- Reliable Schedule: Consistent night shifts with no weekend or holiday work.
Responsibilities
- Monitor server health, network performance, and system logs during night hours.
- Resolve critical IT service tickets and user support requests with high urgency.
- Perform routine system backups, patch management, and security scans.
- Manage access control and ensure physical security of the data center during shifts.
- Collaborate with the day shift team to hand over outstanding issues and documentation.
- Conduct remote troubleshooting for remote employees experiencing connectivity issues.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or IT preferred.
- Minimum of 2 years of experience in IT Support, Help Desk, or a related field.
- Familiarity with Windows Server, Active Directory, and common networking protocols.
- Ability to work flexible night shifts, including overnights and weekends.
- Strong analytical and problem-solving skills with a focus on detail.
- Excellent verbal and written communication skills for remote support.