Job Description
Are you looking for a lucrative career with a competitive work-life balance? Apex Support Systems is currently seeking dedicated Night Shift Technical Support Specialists to join our rapidly expanding team. We are hiring across Seattle, WA and North Carolina locations. Enjoy the perks of working during the night with our premium night shift differential and comprehensive benefits package.
In this role, you will serve as the first point of contact for our clients, ensuring seamless technical resolution and customer satisfaction. We value our night shift team and offer opportunities for career advancement into management roles.
Why Join Us?
- Night Shift Premium: Earn an additional $2.00-$4.00/hour on top of base pay.
- Flexible Schedule: Enjoy your days off during peak business hours.
- Modern Tools: Work with cutting-edge CRM and ticketing systems.
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, email, and chat to customers in the US.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Document all interactions and solutions in our ticketing system (Zendesk/Salesforce).
- Escalate complex issues to senior engineers or the on-call team promptly.
- Maintain a high customer satisfaction score (CSAT) during night operations.
- Participate in nightly team huddles and training sessions to stay updated on product changes.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1-2 years of experience in customer support, helpdesk, or BPO environment.
- Strong troubleshooting skills with Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills.
- Must be available to work rotating night shifts (e.g., 7:00 PM - 4:00 AM or 10:00 PM - 7:00 AM).
- Self-motivated and able to work independently with minimal supervision.