Job Description
Are you ready to take your IT career to the next level with a prestigious Night Shift opportunity?
We are currently seeking a detail-oriented IT Support Specialist to join our elite team in San Jose, CA. If you thrive in a quiet, high-focus environment and enjoy solving complex technical challenges, we want to hear from you.
As a key member of our support team, you will ensure business continuity and system stability during off-peak hours. We offer a competitive night shift differential, comprehensive benefits, and a clear path for career growth.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Manage and maintain server infrastructure and security patches during the night window.
- Monitor system alerts and respond to critical incidents with minimal downtime.
- Conduct regular IT asset inventories and hardware maintenance checks.
- Assist users via remote desktop and phone support for internal inquiries.
- Document technical solutions and maintain accurate knowledge base articles.
Qualifications
- Minimum of 2 years of experience in IT Help Desk or Technical Support.
- Familiarity with Windows 10/11, macOS, and Linux environments.
- CompTIA A+ certification is highly preferred.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong problem-solving skills and the ability to work independently.
- Excellent verbal and written communication skills.