Job Description
Are you a night owl looking for a rewarding career? Apex Logistics & Support is seeking a dedicated Night Shift Operations Associate to join our growing team in Philadelphia, PA. We offer competitive pay, immediate start opportunities, and a dynamic work environment for those who thrive during the evening hours.
As a key member of our night operations team, you will play a crucial role in ensuring our clients receive the highest level of service around the clock. If you are ready to start immediately and want to work in a role that values accuracy and teamwork, apply today.
Responsibilities
- Manage and respond to high-volume customer inquiries via phone and email during night operations.
- Process and verify incoming orders to ensure 100% accuracy and timely dispatch.
- Monitor logistics systems and alerts to resolve operational issues proactively.
- Collaborate with day shift supervisors to hand off critical information seamlessly.
- Maintain accurate records of transactions and customer interactions in the CRM system.
- Adhere to all safety protocols and company policies while working independently.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service, logistics, or call center operations is a plus.
- Must be available to work rotating night shifts (e.g., 11:00 PM - 7:00 AM).
- Strong written and verbal communication skills with a professional demeanor.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work under pressure and meet strict deadlines.