Job Description
Are you looking for a Night Shift job with immediate availability?
We are currently seeking a dedicated Night Shift Support Specialist to join our dynamic team in Philadelphia, PA. In this role, you will be the first line of defense for our clients, ensuring critical systems remain operational while the rest of the world sleeps. This is a high-impact position offering competitive pay and the chance to work in a stable, modern environment.
Why Choose Us?
• Immediate Start: No waiting period, join the team today.
• Competitive Pay: $22 - $28/hour depending on experience.
• Modern Benefits: Health, dental, and 401(k) matching available after 90 days.
• Flexible Scheduling: Consistent night shifts (10 PM - 6 AM or 11 PM - 7 AM).
Responsibilities
- Monitor server performance and network traffic during night hours to ensure 99.9% uptime.
- Resolve incoming technical tickets and customer inquiries via phone and email with a focus on speed and accuracy.
- Document all issues, resolutions, and system changes in the internal knowledge base.
- Collaborate with the day-shift engineering team to escalate complex technical issues.
- Perform routine system backups and security patches during low-traffic periods.
- Maintain a calm and professional demeanor when assisting clients during off-hours.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or help desk roles.
- Strong knowledge of Windows and Linux operating systems.
- Excellent written and verbal communication skills in English.
- Ability to work independently with minimal supervision during the night shift.
- Basic troubleshooting skills for routers, switches, and printers.