Job Description
Are you an energetic night owl looking for a new opportunity in Seattle, WA? Apex Digital Solutions is currently conducting walk-in interviews for our expanding Night Shift Tech Support team. We are seeking dedicated professionals to join our high-performance culture.
Join us and enjoy a competitive salary, comprehensive benefits package, and a schedule that fits your lifestyle.
Responsibilities
- Provide exceptional 1st level technical support to customers via phone, email, and chat.
- Diagnose and resolve software, hardware, and network connectivity issues efficiently.
- Document all customer interactions and resolutions accurately in our CRM.
- Collaborate with senior engineers to escalate and resolve complex technical tickets.
- Ensure strict adherence to company policies and quality assurance standards.
- Maintain a professional and empathetic demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in customer service or IT support is highly preferred.
- Strong verbal communication and active listening skills.
- Ability to troubleshoot basic computer problems (Windows/Mac).
- Flexibility to work rotating night shifts (e.g., 6:00 PM - 3:00 AM).
- Basic typing speed of 35+ WPM.