Job Description
Are you looking for a rewarding Night Shift job in Dallas, TX? ApexTech Solutions is currently hiring a dedicated Technical Support Specialist to join our high-performing night team. If you thrive in a quiet environment and want to make a real impact on our clients' experience, we want to hear from you.
As a Night Shift Specialist, you will be the first point of contact for our customers, ensuring seamless technical resolution during off-hours. We offer competitive pay, comprehensive benefits, and a culture that respects your work-life balance.
Why Join Us?
- Generous night shift differential (up to $5/hr extra).
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling and clear career advancement pathways.
- State-of-the-art remote and on-site work environment.
Responsibilities
- Provide expert technical troubleshooting for hardware, software, and network connectivity issues.
- Manage and resolve incoming support tickets via phone and email with high efficiency.
- Document all technical interactions and resolutions in the CRM system.
- Collaborate with the day-shift team to ensure seamless issue handovers.
- Maintain a deep knowledge base of our products and services to assist complex queries.
- Escalate critical technical issues to senior engineering teams promptly.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support, helpdesk, or customer service.
- Strong understanding of Windows, macOS, and common office software.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision during the night shift.
- Proven ability to remain calm and professional under pressure.