Job Description
Are you looking for a night shift job in Oklahoma City? Apex Systems is currently seeking a dedicated Night Shift Technical Support Specialist to join our high-performing team. If you thrive in a quiet environment and enjoy solving complex technical problems while the rest of the world sleeps, this is the perfect opportunity for you.
We offer a competitive shift differential, comprehensive benefits, and a culture that values work-life balance. Don't miss your chance to advance your career in a dynamic role that is critical to our 24/7 operations.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network issues via phone and remote access.
- Manage and resolve incoming support tickets within defined Service Level Agreements (SLAs).
- Monitor system performance and escalate critical alerts to senior engineering teams.
- Document all technical interactions and resolutions in the ticketing system.
- Conduct evening handover meetings with the day shift team to ensure continuity of support.
Qualifications
- High school diploma or GED; Associate degree in Computer Science or related field is a plus.
- 1-3 years of experience in IT support, Help Desk, or Customer Service.
- Must be available to work night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong proficiency in Microsoft Office Suite and basic networking concepts.
- Excellent written and verbal communication skills.