Job Description
We are seeking a dedicated Night Shift Technical Support Specialist to join our elite team in the heart of Seattle. If you thrive in a fast-paced environment and enjoy solving complex problems, we want to hear from you.
As a key member of our 24/7 operations, you will be responsible for ensuring our clients receive top-tier service during evening hours. We offer competitive pay, comprehensive health benefits, and a clear path for career advancement.
Responsibilities
- Resolve Technical Issues: Diagnose and troubleshoot hardware and software problems for enterprise clients.
- Customer Communication: Provide clear, empathetic, and timely support via phone and email.
- System Monitoring: Proactively monitor system performance and alert the engineering team to anomalies.
- Documentation: Maintain accurate records of all incidents and resolutions in our ticketing system.
- Shift Handover: Ensure seamless communication with the day-shift team to maintain workflow continuity.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Experience: Minimum of 1-2 years of experience in technical support or help desk roles.
- Availability: Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Skills: Proficiency in Windows/Linux, basic networking knowledge, and excellent problem-solving abilities.
- Soft Skills: Strong verbal communication skills and the ability to work independently.