Job Description
Join the Apex Solutions Group Team in New York City!
We are looking for a dedicated Part-Time Customer Experience Associate to join our vibrant team. At Apex Solutions, we pride ourselves on delivering top-tier service to our local community and beyond. This is a fantastic opportunity for individuals seeking local jobs near me with flexible scheduling and a dynamic work environment.
Why Choose Apex?
- Competitive hourly wage with performance bonuses.
- Flexible part-time schedule designed to work around your life.
- Opportunities for professional growth and training.
- A supportive, inclusive culture in the heart of Manhattan.
If you are a proactive problem solver with a passion for helping others, we want to hear from you. Apply today and take the next step in your career!
Responsibilities
- Greet and assist customers with inquiries regarding products and services in a friendly and professional manner.
- Manage incoming phone calls, emails, and live chat requests efficiently.
- Process customer orders, returns, and exchanges accurately using our CRM system.
- Maintain a clean, organized, and welcoming front desk and sales floor environment.
- Resolve customer complaints and escalations to ensure high satisfaction rates.
- Collaborate with the sales team to identify cross-selling opportunities.
- Update customer records and maintain database integrity.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work well under pressure and meet strict deadlines.
- Strong interpersonal skills with a focus on empathy and patience.
- Reliable transportation is preferred for this local role.