Job Description
Join our dynamic team at TechHub Solutions, a leading Austin-based tech innovator, as a Part-Time Customer Experience Specialist. We're seeking passionate individuals to elevate our client interactions while enjoying Austin's vibrant culture. This flexible role offers growth opportunities in a supportive environment with competitive compensation and perks.
Responsibilities
- Deliver exceptional customer service across digital and in-person channels
- Resolve technical inquiries with empathy and efficiency
- Document interactions using our CRM system
- Collaborate with cross-functional teams on service improvements
- Contribute to knowledge base development
- Support weekend and evening shifts (20-25 hrs/week)
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Austin residency or strong local ties
- Basic tech troubleshooting knowledge