Job Description
Join TechFlow Solutions' vibrant team in Austin's tech hub! We're seeking energetic Part-Time Customer Experience Specialists to deliver exceptional service while supporting our innovative SaaS platform. Perfect for students or professionals seeking flexible hours with competitive pay and growth opportunities in Austin's thriving tech scene.
Why TechFlow Solutions?
Enjoy a modern workspace, collaborative culture, and industry-leading training. Part-timers gain valuable tech exposure while maintaining work-life balance with flexible scheduling options.
Responsibilities
- Deliver exceptional customer support via phone, chat, and email for SaaS products
- Resolve technical issues and guide users through platform features
- Document cases accurately in CRM systems with detailed notes
- Collaborate with cross-functional teams to improve user experience
- Identify upsell opportunities based on customer needs
- Maintain deep product knowledge through continuous training
- Participate in weekly team huddles and feedback sessions
Qualifications
- 1+ years customer service or tech support experience
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Basic technical aptitude with software troubleshooting
- High school diploma or equivalent; college students encouraged
- Positive attitude and customer-centric mindset
- Reliable transportation to our downtown Austin office