Job Description
Join our dynamic team at TechHub Solutions, a leading tech support provider in Silicon Valley! We're seeking enthusiastic Part-Time Customer Service Associates to deliver exceptional support to our clients. This flexible role offers competitive pay, growth opportunities, and a vibrant work environment. Perfect for students or professionals seeking work-life balance.
As a key member of our support team, you'll troubleshoot technical issues, provide clear solutions, and ensure client satisfaction. No prior tech experience required – we provide comprehensive training!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Troubleshoot hardware/software issues with guided protocols
- Document cases accurately in CRM systems
- Collaborate with technical teams for complex issues
- Upsell service packages when appropriate
- Maintain positive customer satisfaction metrics
Qualifications
- High school diploma or equivalent
- Strong communication skills in English
- Basic computer proficiency
- Ability to work flexible shifts (evenings/weekends)
- Customer service mindset with patience
- Quick learner with problem-solving aptitude
- Reliable transportation to San Jose location