Job Description
Are you looking for a rewarding part-time job that fits your schedule? Apex Support Solutions is currently seeking enthusiastic individuals to join our dynamic team in Orlando, Florida. We offer a competitive hourly rate, flexible scheduling, and a supportive work environment where your growth matters.
As a part-time Customer Service Associate, you will be the first point of contact for our valued clients. We are looking for self-starters who are ready to start immediately and deliver exceptional service.
Responsibilities
- Respond to Customer Inquiries: Handle incoming calls, emails, and chat messages with a friendly and professional demeanor.
- Resolve Issues: Troubleshoot customer problems and provide accurate solutions to ensure high satisfaction.
- Process Transactions: Accurately handle orders, returns, and account updates using our CRM software.
- Maintain Records: Keep detailed and up-to-date customer records in the database.
- Upsell & Cross-sell: Identify opportunities to recommend additional products or services to meet customer needs.
- Team Collaboration: Work closely with team leads to achieve daily and weekly performance targets.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous customer service experience is a plus but not mandatory; we provide comprehensive training.
- Skills: Excellent verbal communication skills and a positive attitude.
- Computer Proficiency: Basic knowledge of computers and ability to learn new software quickly.
- Availability: Must be available to work flexible hours, including evenings and weekends.
- Reliability: Must be punctual and committed to a consistent work schedule.