Job Description
Are you looking for part-time jobs in Atlanta, GA that offer flexibility and growth? Apex Solutions Group is currently hiring now for dedicated Customer Service Representatives. We are seeking motivated individuals to join our dynamic team and provide exceptional support to our clients.
As a Part-Time Customer Service Representative, you will play a crucial role in maintaining our reputation for excellence. This role is perfect for students, parents, or professionals seeking a work-life balance while building a rewarding career in customer relations.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Flexible scheduling to fit your lifestyle.
- Comprehensive training and professional development.
- A supportive and inclusive work environment.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with professionalism and accuracy.
- Resolve customer issues and complaints in a timely and efficient manner.
- Maintain accurate and up-to-date customer records in the CRM database.
- Process orders, returns, and exchanges according to company policy.
- Collaborate with the sales and operations teams to improve customer satisfaction scores.
- Stay updated on product knowledge and service offerings to provide accurate information.
Qualifications
- High school diploma or equivalent required; associate's degree preferred.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Strong verbal and written communication skills.
- Proficiency with computers and CRM software (training provided).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Reliable internet connection and a quiet workspace for remote/hybrid roles.