Job Description
Join Capital Connect Solutions in the heart of Washington DC and launch your career immediately! We're seeking passionate individuals to deliver exceptional customer experiences in our dynamic downtown office. This flexible part-time role offers competitive pay, comprehensive training, and the opportunity to grow within our innovative tech support team. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Provide responsive technical support via phone, email, and chat
- Resolve customer inquiries with empathy and efficiency
- Document interactions using our CRM system
- Collaborate with cross-functional teams to improve service
- Stay updated on product knowledge through continuous training
- Maintain high customer satisfaction metrics
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible shifts including weekends
- Positive attitude with customer-first mindset