Job Description
Join our dynamic team at Pacific Northwest Solutions! We're urgently hiring motivated Customer Service Representatives for our Seattle headquarters. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values your growth. Walk-in interviews available immediately – no appointment needed!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to thrive in fast-paced environments
- High school diploma or equivalent required
- Strong problem-solving abilities
- Availability for flexible shifts